Dallas launches new chatbot to serve residents better

Dallas, Texas – The City of Dallas Information and Technology Services department launched a new COVID-19 chatbot on the City’s website called Dalbot that responds and guides residents on City-related business needs and services saving a trip to a City facility.

Dalbot is a Conversational Artificial Intelligence (AI) tool that promotes better customer service and customer engagement by providing answers to the most frequently asked questions. This website feature provides an enhanced digital self-service experience for residents, visitors and business owners to promote contactless interaction with City staff.

Dalbot is available in both English and Spanish.

To interact with Dalbot, visit dallascityhall.com.